Newcastle Skip Co Pty Ltd ("Newcastle Skip Co", "we", "us", "our") hires skip bins across Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens and the Hunter region of NSW. This policy explains how we collect, use, store and share personal information when you use our website (www.newcastleskipco.com.au), use the Newcastle Skip Co app (in your web browser, or from the App Store or Google Play), or contact us.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Contact us about privacy
The personal information we collect
You can look around our website and see our prices without giving us any personal information. To deliver a skip bin, we need to know who you are, how to contact you and where the bin is going.
When you book or ask for a quote (you don't need an account):
- your name, mobile number and email address, and your company name if you're booking for a business
- the delivery address, suburb and postcode, and where on the property you'd like the bin placed
- job details: bin size, waste type, delivery and pick-up dates, extra items (such as mattresses or tyres), whether workers will be on site and when they start, and any notes for our driver
- the name and phone number of someone else who will meet our driver, if you give us one (please check they're happy for you to share their details)
- the delivery zone and map position, which we work out from the address
When you create an account:
- your email address and password (your password is stored encrypted, so we can't see it), your name and your mobile number
- your account type (personal, family or business), and your business name and ABN if you add them
- your saved sites and addresses, your bookings, and the notifications we send you in the app
- whether you've switched on Deals and promotions
When you invite someone to your family or business account:
- we keep the first name and mobile number (or email address) you enter, so we can create the invite. Invites expire after 30 days. Please only invite people who expect to hear from you.
When you pay by card:
- you enter your card details into Stripe's secure card form, and Stripe stores them. We never see or store your full card number. We keep only Stripe's reference to your card, the card type and its last four digits (for example "Visa •••• 4242"), and a record of the amounts charged.
When you use the app on your phone:
- if you allow notifications, a notification token from Apple or Google, so we can send booking updates to your phone. It isn't your phone number and can't be used to find you. It's removed when you sign out.
- the app remembers your sign-in and a few settings on your device, so you don't have to sign in every time.
If you work for us:
- if you have a Newcastle Skip Co staff login, we keep your name, your email address, and a record of what you do in our booking system (for example, which bookings you entered or approved).
When you contact us:
- whatever you tell us by email, phone or message.
When you visit our website or open the app:
- like every website, the services that deliver our pages (listed below) automatically receive your IP address and basic browser information. We don't use advertising cookies, tracking cookies or analytics that follow you around the internet.
We don't ask for sensitive information, such as health information.
How we use your information
We use your personal information to:
- give you prices and quotes, and take, confirm and manage your bookings
- schedule deliveries, changeovers and pickups, and send our drivers to the right place
- work out your delivery zone and price
- charge for bookings, and for extras such as excess weight or extra hire, to your saved card if you've given us one
- send booking emails, and notifications in the app or on your phone, when a booking is received, approved, moved or cancelled, or a payment doesn't go through
- let you manage your sites and the people on your family or business account
- send you occasional deals and promotions in the app, but only if you've switched Deals and promotions on
- run our business, including accounting, keeping tax records and handling questions and complaints
- keep our website, app and your account secure
We don't sell your personal information, and we don't use it for third-party advertising.
Who can see your information in a shared account
- Family accounts: everyone on the family account can see the family's sites and bookings.
- Business accounts: directors and managers can see all of the business's sites and bookings. Members can see the sites they've been given access to and the bookings at those sites. A private job you book on your own personal account isn't visible to the business.
- Our staff can see bookings so they can arrange deliveries, changeovers and pickups.
Service providers we share it with
We share personal information only with the service providers that help us run our website, app and business, and only what they need to do their job:
- Supabase: hosts our database and customer logins
- Cloudflare: hosts our website and protects it from attacks
- Stripe: processes card payments and stores card details
- Resend: sends our booking and account emails
- Our email provider: receives the booking alert emails we send ourselves, so we can call you about your booking
- Google: delivers app notifications to Android phones (Firebase Cloud Messaging), and supplies the fonts on our website and app (Google Fonts)
- Apple: delivers app notifications to iPhones
- OpenStreetMap address services: when you type an address, it's sent to Photon (run by komoot) to suggest matching addresses, and to Nominatim (run by the OpenStreetMap Foundation) to find it on the map, so we can work out your delivery zone. Only the address is sent, not your name or contact details.
- jsDelivr: delivers a piece of standard website code that our website uses
- Apple App Store and Google Play: distribute our app. They have their own privacy policies.
We may also disclose personal information where the law requires or allows it, for example to a government agency.
Information stored outside Australia
Some of these providers store or process information outside Australia, including in the United States, the European Union (including Germany) and the United Kingdom. We choose established providers that protect the information they handle.
Keeping your information secure
- Only authorised Newcastle Skip Co staff can see bookings and customer details, and only staff with admin access can charge cards or change our settings.
- Passwords are stored encrypted, and card details are handled by Stripe and never stored on our own systems.
- Our website and app use encrypted connections (HTTPS).
- If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the law requires.
How long we keep it
- Your account: until you delete it.
- Booking and payment records: 5 years, because Australian tax law requires us to keep them. This includes bookings made without an account.
- Invites: they expire after 30 days (7 days for staff invites).
- Notification tokens: until you sign out of the app, or remove it from your phone.
Your choices
- Deals and promotions are off unless you switch them on. You can switch them off at any time in the app (Account, then Deals and promotions) or on our website (My account).
- You can turn off app notifications at any time in your phone's settings.
- Booking emails and notifications about your own bookings are part of our service, so we send them while you have bookings with us.
- We don't send marketing emails or text messages.
Access, correction and deletion
- You can update your name and mobile number at any time in the app (Account) or on our website (My account).
- You can ask us for a copy of the personal information we hold about you, or ask us to correct it, using the contact details above. We'll respond within 30 days, and there's no charge.
To delete your account:
- In the app: open the Account tab, tap Delete my account, and confirm.
- Without the app: email admin@newcastleskipco.com.au from the email address on your account, or call 0434 249 629, and ask us to delete it. We'll do it within 7 days and confirm by email.
Deleting your account removes your login, your saved sites and addresses, your notifications, and our link to your saved card. If you'd also like your card removed from Stripe's records, ask us and we'll arrange it. Records of bookings you've already made are kept for 5 years, as explained above. If you own a business account with other people on it, please remove them first, or ask us to help.
Cookies and local storage
We use only the browser storage needed to keep you signed in and remember your settings. When you enter a card, Stripe may set its own cookies to help prevent fraud. We don't use cookies for advertising or tracking.
Children
Our services are for adults. We don't knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we'll let you know on our website or in the app.
Complaints
If you have a concern about how we've handled your personal information, please contact us first using the details above. We'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.